Privacy Policy

Privacy Policy – Play & Grow

(UAE PDPL Compliant)

Last updated: [01/04/2026]

1. Introduction

Welcome to Play & Grow.

We respect your privacy and are committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

2. Data Controller

Play & Grow is the “Data Controller” responsible for your personal data.

Business Name: ALWAN ALMARAH TRADING LLC
Location: United Arab Emirates
Contact Email: info@playandgrow.ae

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identity & Contact Data

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

b) Transaction Data

  • Order details and purchase history
  • Payment confirmation (processed securely via third-party providers)

c) Technical Data

  • IP address
  • Browser type and device information
  • Website usage and interaction data

d) Marketing Preferences

  • Your preferences in receiving marketing communications

 

4. Legal Basis for Processing (PDPL Compliance)

Under UAE PDPL, we process your personal data based on:

  • Consent – when you subscribe to marketing or accept cookies
  • Contractual necessity – to process and deliver your orders
  • Legal obligations – for accounting, tax, or regulatory requirements
  • Legitimate interests – to improve our services and prevent fraud

5. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and transactions
  • Communicate order updates and customer support
  • Improve website performance and user experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure website security

6. Data Sharing & Disclosure

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Payment service providers (e.g., Stripe, Tabby, etc.)
  • Delivery and logistics partners
  • IT service providers (e.g., hosting platforms like Shopify)
  • Analytics providers

All third parties are required to process your data securely and in compliance with applicable laws.

7. International Data Transfers

Your data may be transferred and processed outside the UAE (e.g., via cloud or platform providers).

In such cases, we ensure:

  • Adequate data protection safeguards
  • Contracts that comply with UAE PDPL requirements

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders and services
  • Comply with legal and regulatory obligations
  • Resolve disputes

After this, your data is securely deleted or anonymized.

9. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality
  • Analyze website performance
  • Improve user experience

Where required, we will obtain your consent before placing non-essential cookies.

You can manage cookie preferences via your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure servers and encryption
  • Restricted access to personal data
  • Trusted third-party systems

However, no system is 100% secure, and we encourage users to take precautions.

11. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data (data portability)

To exercise your rights, please contact us using the details below.

12. Children’s Privacy

Play & Grow sells children’s products but does not knowingly collect personal data directly from children.

All transactions must be made by parents or legal guardians.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy policies or practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

Updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions or requests regarding your personal data, please contact us:

Email: info@playandgrow.ae
Location: United Arab Emirates