Terms & Conditions

Terms & Conditions – Play & Grow

Last updated: 01/04/2026

1. Introduction

Welcome to Play & Grow.

These Terms & Conditions govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and applicable laws of the United Arab Emirates.

2. Business Information

Business Name: ALWAN ALMARAH TRADING LLC
Location: United Arab Emirates
Contact Email: info@playandgrow.ae

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian

4. Products & Availability

  • All products are subject to availability
  • We reserve the right to limit quantities
  • We may discontinue or modify products without prior notice

We aim to display product images and descriptions as accurately as possible. However, slight variations may occur.

5. Pricing & Payment

  • All prices are listed in AED (United Arab Emirates Dirhams) unless stated otherwise
  • Prices may change without notice
  • Payment must be completed at checkout using approved payment methods

We use secure third-party payment providers to process transactions.

6. Orders & Acceptance

  • Once an order is placed, you will receive a confirmation
  • We reserve the right to cancel or refuse any order due to:
    • Payment issues
    • Product unavailability
    • Suspected fraud

If your order is cancelled, you will be notified and refunded accordingly.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • Delays may occur due to external factors (e.g., logistics, customs, or force majeure)
  • Customers are responsible for providing accurate delivery information

Additional delivery charges may apply depending on location and service type.

8. Returns & Refunds

Our Returns & Refund Policy is available on a separate page.

In summary:

  • Returns must comply with our stated conditions
  • Refunds will be processed based on eligibility
  • Certain items may not be eligible for return (e.g., used or damaged items)

9. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality or security
  • Attempt to access restricted areas without authorization

We reserve the right to suspend or terminate access if misuse is detected.

10. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Design elements

is the property of Play & Grow and protected by intellectual property laws.

You may not copy, reproduce, or distribute content without permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Play & Grow shall not be liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free website operation

Our liability is limited to the value of the purchased product.

12. Privacy & Data Protection (PDPL Compliance)

We process personal data in accordance with the UAE Personal Data Protection Law (PDPL).

By using our website, you acknowledge that:

  • Your data will be collected and processed as outlined in our Privacy Policy
  • You have rights under PDPL, including access, correction, and deletion of your data

13. Third-Party Services

We may use third-party services such as:

  • Payment gateways
  • Logistics providers
  • Website platforms (e.g., Shopify)

We are not responsible for the practices of these third parties.

14. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters
  • Government actions
  • Supply chain disruptions
  • Transportation delays

15. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the jurisdiction of UAE courts.

16. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will be effective immediately upon posting on this page.

17. Contact Us

For any questions regarding these Terms & Conditions:

Email: info@playandgrow.ae
Location: United Arab Emirates