Return And Refund Policy – Play & Grow
Last updated: 01/04/2026
7-Day Easy Returns
We want you to shop with confidence.
If you’re not fully satisfied with your purchase, you can request a return within 7 days of delivery.
✅ Return Eligibility
To qualify for a return:
- Item must be unused and in original packaging
- Product must be in resalable condition
- Return request must be submitted within 7 days of delivery
- Proof of purchase (order number) is required
❌ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used items
- Damaged items due to misuse
- Products without original packaging
- Clearance or discounted items (if applicable)
How to Request a Return
- Email us at info@playandgrow.ae with your order number
- Share the reason for return (and photos if applicable)
- Our team will review and confirm eligibility
Please wait for approval before sending any items back.
Return Shipping
- Customers are responsible for return shipping costs
- Original delivery charges are non-refundable
If the return is due to a defective or incorrect item, we will cover the return shipping.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 working days
- Refunds will be issued to the original payment method
Exchanges
We only offer exchanges if the item is:
- Damaged during delivery
- Defective
- Incorrect item received
In such cases, we will arrange a replacement at no additional cost.
Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Contact us within 48 hours of delivery
- Share clear photos of the product and packaging
We will resolve the issue quickly.
❗ Late or Missing Refunds
If your refund hasn’t been received:
- Check your bank or payment provider
- Contact your card issuer (processing delays may occur)
- If still unresolved, contact us
Contact Us
Email: info@playandgrow.ae
Location: United Arab Emirates